About Zemvelo:

Zemvelo is an in-house brand by Mineralife Nutraceuticals. It is manufactured, packaged and shipped from the same facility in Colorado Springs, CO. We manage and execute quality control from start to finish. The vision of Zemvelo is to deliver hope and health to our customers. We do this by creating superior quality, effective, affordable nutritional products – promoting a healthier community that enjoys maximum health.

Job Summary:

The E-Commerce Receptionist is the first point of contact for Zemvelo customers, supporting both retail and wholesale inquiries. This role combines customer service with order management, ensuring that all communications and transactions are handled promptly, accurately, and professionally. The ideal candidate brings strong communication skills, organizational ability, and comfort working with e-commerce platforms such as WooCommerce. This is a part-time, hourly role ($15–$19/hour) with hybrid/remote flexibility.

Competencies:

• Strong Verbal and Written Communication
• Business Acumen
• Proficient in Outlook
• Exceptional Organizational Skills
• Strong Customer Service Experience
• Proficient in WooCommerce (or similar)

JOB DESCRIPTION

Customer Service

• Answer or take detailed notes on customer inquiries from retail, wholesale and private label customers through the Zemvelo brand.
• Handle all incoming calls, email and social media inquiries in a timely, efficient and professional manner
• Process all e-commerce orders with attention to accuracy and timeliness
• Track and monitor Mineral Hair Analysis Test sales and follow up with third-party lab on results when available. Utilize Adobe to create Hair Test Reports for the customer when applicable.
• Monitor current Wholesale and Private Label customer needs and inquires.

Skills and Qualifications:

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Adobe applications
• Basic understanding of Payment Gateways, ShipStation, Inventory Management, WooCommerce and other online software programs
• Positive and proactive personality
• Can execute excellent time management and organizational skills.
• Works well independently as well as within a team setting.
• Must be an effective listener and communicator.
• Must be a self-starter and creative problem solver.
• Valid Driver’s License

Physical Requirements:

• Prolonged periods of sitting, standing, and walking
• Must be able to lift up to 50 pounds at times
• Required PPE when/if in manufacturing facility: facemask, hair net, gloves, foot covers
• Occasional travel required.

Position Type: Non-Exempt/Hourly

This description is intended to be sufficient to identify the job level and to be illustrative of the duties that may be required. It shall not be interpreted to describe all the duties the incumbent may be required to perform.

Mineralife is proud to be an Equal Employment Opportunity employer. We do not discriminate based race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status., or other applicable legally protected characteristics.